Shipping & Returns

SHIPPING

All orders will be received in 2-7 business days. Please keep in mind, sometimes shipments are delayed due to extenuating circumstances that are out of our control.

You will automatically be emailed a USPS Tracking # when the shipping label is created in our system. We ship using the standard USPS shipping method, so please allow 2-7 business days for delivery. *If you can’t locate your Shipping Email with your USPS Tracking #, please check your Spam or Junk Inbox.*

If you have any shipping issues, you can always email our best-in-show customer service team at sofi@groovypup.com, and we will answer all your questions!

 

RETURNS OR EXCHANGES

We truly believe in our product. That’s why we have a 30-day 100% grooviness guarantee or your money back!

Email our best-in-show customer service team at sofi@mygroovypup.com with your order number and we'll take care of your request right away!